System Restore
The system recovery is needed when an administrator forgets his password and uses the Forgot password function. It allows to re-enable access to all reports at any time. The background to this is the end-to-end encryption.
Proper execution of system recovery (forgotten password)
Proceed as described under Forgotten password function.
Then click System in the menu item.
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Then click System Restore.
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Enter your recovery key here.
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After you have entered the data, click Next.
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You will receive the information whether the recovery was successful.
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Create new recovery key
You can create new recovery keys. To do this, click System.
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Then click System Restore.
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The following overview opens.
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Click the New Recovery Key button.
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The new recovery key will now be created.
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After creation you have the possibility to download or copy the recovery key. Clicking Next will take you to the next dialog.
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Enter your recovery key here.
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After entering the recovery key, click next. The recovery key is confirmed.
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Confirm recovery key
You can confirm recovery keys. To do this, click System.
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Then click System Restore.
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Enter your recovery key here.
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After entering the recovery key, click next. The recovery key is confirmed.
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Delete recovery key
You can delete recovery keys. To do this, click System.
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Then click System Restore.
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To delete a recovery key, click the recycle bin.
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Confirm the deletion process.
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Edit recovery key
You can edit recovery keys. To do this, click System.
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Then click System Restore.
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Click the edit pen to customize the description or change the confirmation interval.
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After changing the appropriate items, click save.
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